Support Manager

Overview

The Support Manager collaborates with the management team in delivering excellent operations management, including freight processing, store recovery, and backroom organization. This position is a key carrier.

Responsibilities

• Ensure attractive, safe, and accurately priced merchandise displays and floor plans.
• Be a positive and professional “role model” for the team.
• Demonstrate effective problem-solving and analytical skills.
• Stock merchandise through planogram execution while.
• Properly feature presentations.
• Stock shelves with items by making sure that items are brought forward and process overstock to risers and stockrooms.
• Place price tags on items and ensure that barcodes are correctly placed.
• Ensure that any excess materials are placed in storage rooms.
• Ensure that no damaged or expired items are placed on shelves.
• Reduce inventory shrink by identifying potential causes of shrink and retraining associates on proper procedures.
• Use general office equipment.
• Operate handheld inventory device, forklift, pallet jack, ladder, and other retail equipment.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
• Ability to use point-of-sale system to complete transactions.
• Frequently operate keyboard to enter in information.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• Ability to sit/stand/walk for long periods of time.
• May be required to cross train and perform other duties.

Qualifications

• Possess good understanding of retail processes.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Ability to work independently without supervision.
• Ability to work a 40-hour workweek with varied hours, days, night, and weekends as business dictates.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.

SUPERVISORY RESPONSIBILITIES

• Supervise and direct the stocking team.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.