COOK- HILLIARD

Summary: It is the responsibility of our cooks to prepare a variety of hot and cold food items such as salad mixes, sauces, side dishes, and appetizers. Portions, washes, peels, slices, and mixes vegetables, fruits, pasta, and other ingredients from entrees appetizers, salads, and garnishes. Carves and slices meats and cheese. Measure and mixes ingredients to make salad dressings, sauces, salads, and hot and cold food items following recipes.

Essential Responsibilities:

1. Complies with all portion sizes, recipes, quality standards, department rules, policies and procedures.

2. Complies with standards of personal cleanliness and proper uniform at all times.

3. Complies with policies and procedures set in place to receive all food and supplies per order and store specifications.

4. Complies with management and other associates assisting with other duties, if needed.

5. Displays proper food safety techniques in handling and preparation. This includes proper personal hygiene, hand washing, gloves, knife skills, etc.

6. Maintains a sanitary work station.

7. Exhibits punctuality and dependability.

8. Knows emergency procedures for the restaurant.

Competencies: To perform the job successfully, and individual should demonstrate the following competencies:

1. Hospitality: Ability to respond quickly to guests needs, meets commitments, responds to requests for service and assistance, provide genuine hospitality.

2. Teamwork: Gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone’s efforts to succeed, exhibits objectivity and openness to others views

3. Technical Skills: Participates in training and development opportunities, strives to continuously build knowledge and skills of the restaurant and company, shares expertise with others

4. Problem Solving: Identifies and resolves guest situations in a timely manner

5. Guest Services: Manages difficult or emotional guest situations (with guest satisfaction as a priority), responds promptly to guests needs, solicits guest feedback to improve services, responds to requests for service and assistance, meets commitments, provides genuine hospitality

6. Interpersonal Skills: Keeps emotions under control, remains open to others’ ideas, resolves conflict

7. Oral Communication: Speaks clearly and politely in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings

8. Written Communication: Demonstrates competencies for portion control and recipes.

9. Restaurant Support: Supports goals and values, strives to continuously build knowledge and skills, maintain cleanliness of restaurant and workstation

10. Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness, monitors own work to ensure quality, applies feedback to improve performance, works quickly, ensures the restaurant exhibits great food safety and sanitation issues

11. Cost Consciousness: Contributes to profits and revenues of the restaurant, conserves organizational resources

12. Diversity and Ethics: Shows respect and sensitivity for cultural differences, promotes a harassment free environment, keeps commitments, works ethically and with integrity, treats people with respect, inspires the trust of others, upholds organizational values

13. Organizational Support: Follows policies and procedures, supports CMR goals and values

14. Judgment: Displays willingness to make decisions, includes appropriate people in decision making process, demonstrates ability to prioritize

15. Professionalism: Reacts well under pressure, treats other with respect and consideration regardless of their status or position, approaches others in a tactful manner, follows through on commitments, is pleasant in demeanor, maintains confidentiality

16. Quantity/Productivity: Meets restaurant and productivity standards, completes work in a timely manner, strives to increase productivity, uses time efficiently

17. Safety and Security: Observes and teaches safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly

18. Attendance and Punctuality: Is consistently at work on time and in full uniform

19. Dependability: Follows instructions, responds to direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person

20. Adaptability: Adapts to change in the work environment, able to deal with frequent change, delays or unexpected events

21. Planning/Organizing: Uses time efficiently, possess good organizational skills, able to maintain an orderly work station, restock and organize stations 

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements and Work Environment:

Hours Required: Will vary based on concept and operating hours of the specific location.