Superb Customer Service Professional

Rutland Turf Care is NOW Hiring!!

Professional Customer Service Representative

This is an exciting time at Rutland TurfCare as we have had unprecedented growth and looking for potential team members to join our growing team. As a customer service representative, you will receive and attempt to resolve customer service problems/questions in a timely and professional manner and to enhance customer satisfaction and reduce cancellations. You will also impact revenues through efforts to sell new customers/services and retain existing customers. You will work with both the production team as well as sales department to ensure good sales and production entry is correct. You will also be responsible for entering and logging all calls and account information into our CRM Real Green

Essential Duties and Responsibilities:

The essential duties and responsibilities are listed below. Other duties may be assigned as needed.

• Directly responsible for customer retention.
• Dispatches by radio/phone call, service calls and additional production out to the field.
• Assists in calling customers to confirm scheduling if needed
• Records and reports service and cancel information to management.
• Maintains customer database.
• Identifies customer wants and needs and offers solutions to sell new or additional services.
• Provides answers/solutions to customer inquiries and problems.
• Correct and Timely Data Entry
• Works directly with the Customer Service Manager to ensure that we are taking care of our customers to the highest degree

Benefits:

• Excellent rate of pay depending on experience
• Blue Cross/ Blue Shield Health Insurance after 90 Days
• Retirement Plan w/ Company match
• Paid Vacation, Sick/Personal Time & Paid Holidays depending on Company Tenure
• A Supportive Team Based Culture

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Education and/or experience:

High school diploma or general education degree (GED); or three to six months related experience and/or training, or equivalent combination of education and experience.

Rutland Turf Care is committed to diversity and inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Marlborough, MA 01752: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location