What are the responsibilities and job description for the Experienced RV Service Manager position at RV COUNTRY, INC.?
Join the top-rated RV dealership in the nation! RV Country has been voted the People’s Choice for Best RV Dealer and certified as an Amazing Workplace in 2023. With over 60 years of success and growth and locations across Washington, Oregon, Nevada, Arizona, and California, we're expanding our team of over 400 professionals. At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. Join us and be part of an exciting journey!
RV Country is looking for a strong committed leader is needed to come in and create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you’re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.
Responsibilities
This position manages the daily business and work process flow for “In Shop” duties that
Include But Are Not Limited To
Previous RV Service Management
High School Diploma
College Education preferred
Benefits
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
RV Country is looking for a strong committed leader is needed to come in and create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you’re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.
Responsibilities
This position manages the daily business and work process flow for “In Shop” duties that
Include But Are Not Limited To
- Support the RV Customer Service Philosophy and Standards
- Extensive knowledge of the RV Products
- Provide leadership in the Service Center for RV service employees
- Conduct service meetings for safety, technical updates, and any needed communication
- Conduct weekly product update meeting with management team
- Leadership and Customer Service qualities that exceed the norm
- Participate in employee recruitment interviews
- Key role in employee performance review process
- Oversee the scheduling of technicians and assigned work
- Oversee the management of work orders, including customer contact during the diagnostic, quoting, and repair and invoicing (or claim creation) processes
- Participate in the process of continuous improvement for customers, employees and the company
- Maintain a respectable CSI and NPS measurement index
- Excellent communication skills
- Understand the service process.
- Analysis/problem solving skills.
- Team leadership and motivation skills to the service staff.
- Demonstrate commitment to and creative thinking for continuous improvement.
- High ability to multi-task.
- Ability to develop and maintain a good business relationship with both external and internal customers.
- Excellent planning, organizational and time management skills
- Ability to perform quick decisions, have a decision-making process in place.
- Minimum 5 years’ experience in service operations or related field preferred.
- Experience in a leadership role with demonstrated ability to motivate and manage people.
- Can pass a background check and drug screen.
Previous RV Service Management
High School Diploma
College Education preferred
Benefits
- 401(k)
- Health insurance
- Vision insurance
- Dental
- Paid time off
- Paid Holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
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