SERVICE WRITER

Join the top-rated RV dealership in the nation! RV Country has been voted the People’s Choice for Best RV Dealer and certified as an Amazing Workplace. With over 60 years of success and growth and 17 locations across Washington, Oregon, Nevada, Arizona, and California, we're expanding our team of over 400 professionals. At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. Join us and be part of an exciting journey!

Responsibilities

This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to:

• Support the RV Customer Service Philosophy and Standards.
• Create and maintain a positive relationship in the Service Center with RV service employees & Management.
• Participate in service meetings for Safety, Technical Updates, and employee communication.
• Attend weekly product update meeting with management team.
• Customer Service qualities that exceed the norm.
• Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
• Participate in the process of continuous improvement for customers, employees & the Company.

• Excellent communication skills.
• Understand the service process.
• Analysis/problem solving skills.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.
• Ability to develop and maintain a good business relationship with both external and internal customers.
• Excellent planning, organizational and time management skills.

Education and/or Experience

• Experience in RV, Automotive, or Marine service operations or related field preferred.
• High School Diploma or GED.

Upon acceptance of offer, RV Country does drug screen & background check.

Benefits

• 401(k)
• Health insurance
• Vision insurance
• Dental
• Paid time off
• Paid Holidays

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.