What are the responsibilities and job description for the Order Management Specialist position at RV Print Factory?
RV Print Factory is the manufacturing and distribution arm of elephantstock.com. We are hiring for an Order Management Specialist (OMS). The OMS is a detailed individual that will work closely with a Customer Service team to respond to any and all customer related requests, inquiries, and complaints primarily via Skype, Slack, Email. The OMS is also responsible for shipping and receiving coordination, return authorization processing, inventory controls and merchandise returns storage cataloging. Bilingual Spanish and English is a must.
Responsibilities:
· Maintain close contact with customers service team to ensure customer satisfaction and that orders are processing in a timely manner
· Ability to clearly communicate and coordinate with customer service team for providing customer requests, inquiries, delivery timeline expectations, and return authorization requests
· Receive and process new orders and change/update existing orders to ensure that customer requests are completed accurately and in a timely manner
· Process requests for delivery timelines, shipment quotes, special requests
· Monitor and maintain supplies inventory levels
· Maintaining database of returned items in storage catalog
Skills & Experience:
· Minimum of 3 years of office experience
· Ability to communicate professionally, both verbal and written
· Proficient in Google Sheets, Microsoft Office
· Ability to multi-task and function in a fast-paced, constantly changing environment
· Detail-oriented
Education:
· High school diploma or equivalent
Job Type: Full-time
Experience:
· Order Management: 1 year (Required)
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Plano, TX 75074: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: One location