What are the responsibilities and job description for the Captain position at RW Restaurant Group?
If there is one word that defines the Robert Wiedmaier Restaurant Group, a diverse group of eight establishments that spans the gamut from fine dining to pub grub with live music, it is hospitality. Hospitality is the bedrock of our approach at every level, the core of our values in an industry that is ever in flux and, more and more, in thrall to fad and fashion.
Preferred Qualifications:
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Minimum of 2 years of serving or captain experience in an upscale casual or fine dining restaurant, exp. with high volume a plus
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Excellent guest service skills
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Willingness to learn and grow
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Professional appearance and grooming standards appropriate for a premier fine dining restaurant
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Previous experience with French restaurants a plus
Responsibilities:
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Actively participates in all training programs and consistently meets training expectations.
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Maintains constant communication with team members while on duty.
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Assists team members with their daily duties whenever possible.
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Establishes positive relationships with guests by making them happy.
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Conducts daily dining room inspections.
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Presents and explains menus to guests.
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Provides food and beverage recommendations to guests.
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Conducts tableside preparation when applicable.
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Conducts full wine service.
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Follows correct cash-handling and reporting procedures.
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Conducts all required Opening, Side-Work, Hand-Over and Closing Duties as outlined by Robert Wiedmaier standards
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Performs additional tasks at the direction of management.
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Reviews, understands and communicates guest-preference data to appropriate persons.
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Maintains mastery-level knowledge of all food and beverage menu-items, ingredients and preparation processes.
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Maintains an understanding of the proper steps of service required of all FOH positions.