Field Service Manager

The Field Service Manager is responsible for overseeing RWC's service operations in a timely, economical, safe, and professional manner, ensuring maximum customer satisfaction. This includes managing and developing the service staff, resolving customer complaints, ordering and dispensing parts and equipment for scheduled jobs, instructing technicians on the proper use of materials, quality workmanship, and diagnostics, evaluating and providing on-the-job training to employees, overseeing company-owned equipment and maintenance, and coordinating with the install department when needed. The manager also generates reports and measures departmental operations and records all inventory, tools, and vehicles, reviewing reports with management and advising account managers on invoices they have questions on. Other duties may be assigned as necessary. Smart Care is a national service provider for commercial food service, refrigeration, and cold storage equipment. RWC, Smart Care's Climate Solutions Business Unit, is the leader in commercial and industrial refrigeration in Texas. The company serves leading grocery stores, cold storage facilities, and distribution warehouses, providing comprehensive mechanical services for stand-alone refrigeration, complex rack refrigeration, and HVAC.

Smart Care is committed to maintaining an inclusive and diverse workplace and is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smart Care welcomes and encourages all qualified individuals to apply and be a part of the team. Join Smart Care today and make a significant impact in the commercial food service, refrigeration, and cold storage equipment industry. Your skills and dedication will be valued, and you'll have the opportunity to grow both personally and professionally. Don't miss out on this exciting opportunity – apply now!

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Beaumont, TX: Relocate before starting work (Required)

Work Location: Multiple locations