Patient representative

Job Overview :

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service.

The Patient Access Representative responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

Qualifications : Required :

Required :

• High School Diploma required
• Customer service experience

Preferred :

• Patient Access experience preferred
• Knowledge of Medical terminology

Scheduling Requirement :

Monday-Friday 3 : 00m-11 : 30pm

Essential Functions :

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Obtains and accurately documents all demographic information
• Meets and exceeds department goals including accuracy, point of service collections, and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Complies with organizational policies on Advance Directives and Patient Rights
• Maintains department productivity by asking for additional duties when patient flow permits
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and / or registration based on assigned work
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Completes Medicare Questionnaire on all patients that are eligible
• Demonstrates a high level of efficiency, accuracy and productivity
• Follows department procedures when a duplicate medical record assignment is made
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients’ signatures
• Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor / director
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Proper use of Code Phone and Paging Codes through computer system. (ED registrars)
• Other duties assigned

Benefits and Perks :

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care / Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

Last updated : 2024-05-29