Patient Access Representative, Full Time, Night

Monmouth Medical Center (MMC) is one of New Jersey's largest community teaching hospitals, where physicians and employees work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. As part of RWJ Barnabas Health, Monmouth Medical Center is a leader in designing unparalleled new ways for delivering health care.

For over 130 years, Monmouth Medical Center has been the leader in central New Jersey in providing the best in health care and the latest in medical technology to nearly 1 million residents that comprise its primary service area of Monmouth County, and portions of Ocean and Middlesex counties. Monmouth Medical Center is recognized as a Top Teaching Hospital by The Leapfrog Group, which is widely acknowledged and underscores the highest commitment to patient safety and quality. MMC is the only hospital in Monmouth and Ocean counties to receive an A Hospital Safety Score by The Leapfrog Group, the nation s leading experts on patient safety, for six consecutive rating periods. We continue to lead the system in HCAHPS scores, and are looked to as a model for best practice in patient satisfaction.

Summary of Job Function:

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.

Job Qualifications:

High School Diploma required

Customer service experience

Patient Access experience preferred

Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care

Medical terminology and computer skills

Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families

We offer a great work environment, competitive rates and excellent benefits, including:

Medical/Dental/Vision plans

401 (k)

Vacation/Personal/Holiday/Sick Time Off

Short & Long Term Disability

Basic Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Equal Employment Opportunity