What are the responsibilities and job description for the Patient representative position at RWJBarnabas Health?
Job Overview : The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.
The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.
The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process.
Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration.
Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments (i.
e. damaged floors / walls / ceiling tiles / unsecured areas) and medical errors, etc.Qualifications : Required : High School Diploma requiredPreferred : Customer service experiencePatient Access experience preferredKnowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity CareMedical terminology and computer skillsScheduling Requirements Shift : Monday - Friday 8 : 00am 4 : 30pm - Occasional HolidaysFull TimeEssential Functions : Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department.
Directly collects from the patients / familiesPlease Note : The first-round interview for this position is a digital, on demand interview through the HireVue platform.
Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don t want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care / Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.
g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while deliveringa best-in-class work experience to every member of the team.
We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.
As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.
We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity Employer
Last updated : 2024-11-03
