What are the responsibilities and job description for the Associate Specialist, Parts position at RXO?
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Associate Specialist, Logistics in Managed Transportation at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call. Are you ready to put your skills to work for a rapidly growing company? Become a part of our dynamic team and we'll help you build an exciting career.
What your day-to-day will look like:
- Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
- Meet workload criteria and metrics
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming supplier calls/emails
- Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
- Collaborate with customer and escalate any issues through appropriate channels
What you'll need to excel:
At a minimum, you'll need:
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
- Experience with Microsoft Office
It'd be great if you also have:
- Experience dealing with high phone/email volume in a deadline-driven environment
- Strong supplier and customer interaction experience
- Knowledge of the transportation industry
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and to learn about future opportunities
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement
