What are the responsibilities and job description for the Supervisor, Logistics position at RXO?
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Supervisor, Logistics at RXO, you will be responsible for overseeing operations’ personnel, analyzing data, providing recommendations, and working directly with customers to provide support and resolve issues.
What your day-to-day will look like:
- Act as a first line of communication to ensure customer / vendor / agent communication is presented timely and efficiently and to act as a solutions manager for operations team as well as local sales force.
- Communicate with customers and vendors and to ensure time sensitive commitments and a high level of customer service are met
- Provide guidance to operations staff with respect to processes, expectations and performance metrics
- Mentor and lead a team; provide industry expertise, guidance and support
- Interview and onboard employees, conduct reviews and establish and track detailed performance goals
What you’ll need to excel:
At a minimum, you’ll need:
- 2 years of experience in freight forwarding to include operations, customer service and management
- Cargowise experience
- Experience managing between 5-10 employees at one time
- Experience with Windows applications and Microsoft Office
- Availability to work extended hours as needed, which may include early mornings, evenings, and weekends
It’d be great if you also have:
- Associate degree in Logistics, Transportation or Business
- Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
- The ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations
- Effective organizational and leadership skills, including using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
- The ability to perform well under pressure in a fast-paced environment
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
- Competitive pay
- Health, dental and vision insurance
- 401(k) with company match
- Life insurance, disability
- Employee Assistance Program (EAP)
- Paid time off
- Tuition reimbursement program
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here.
