Billing Analyst, Small Parcel

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Summary

We are looking for an experienced Billing Analyst, Small Parcel to focus on client invoicing in multiple systems. To be successful, the Billing Analyst needs to be detailed-oriented and skilled in learning and working in systems and processes in-depth and with speed as well as adept in problem solving and communication both within and outside the department.

The right candidate will have strong experience in billing, small parcel and e-commerce. Additionally, past experience working directly with carriers, and/or understanding of fulfillment operations is desired.

* REMOTE work from HOME*

Essential Functions

Parcel and e-commerce client billing preparation in multiple systems

Precise recording of data in shared tools

Assist in e-commerce customer and fulfillment operations support/escalations

Work with cross-functional teams to pinpoint and resolve issues

Work with carrier partners to identify & resolve issues

Identify areas of opportunities to enhance customer experience related to small parcel

Support Account Team Members on customer requests

Skills and Abilities

• Good written and verbal communication skills
• Ability to work with minimum supervision
• Ability to work a flexible schedule to meet business needs
• Excellent customer service skills
• Ability to prioritize, handle multiple tasks, and meet tight timelines
• Detail oriented, a problem-solver, and analytical
• Advanced Microsoft Excel skills required

Qualifications

• H.S. diploma/GED required
• Computer literate with general knowledge of software to include Microsoft Office Suite required

Applicants from California, Colorado, Connecticut, New Jersey, New York City & Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc. The hourly rate for this position ranges from $24 to $26 an hour based on experience.

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan.

Job Category: Credit & Collections

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\

Current Employees:

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