What are the responsibilities and job description for the CSR - 1st Shift position at Ryder System?
Position Description
Our team is growing!
Ryder is hiring a Customer Service Representative in Dekalb, IL
Under supervision from a supervisor or manager , the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.
About the position:
- Consistent Pay:$21.30/hr
- Schedule:1st Shift
- Monday through Friday
- 7:30am-4pm
- Requirements:
- Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
- Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
- Knowledge of WMS systems preferred- SAP required
- Experience operating forklift equipment preferred
- Responsibilities
- Performs administrative tasks for area or shift
- Maintains filing systems and documents per Standard Operating Procedure (SOP)
- Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
- Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
- Processes returns in Warehouse Management System (WMS) and maintains paperwork
- Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
- Using the location's WMS system, updates area or shift metrics as needed
- Additional duties as assigned, overtime as needed
- Other Requirements:Must be able to pass criminal background check and drug test
Apply Now! Updated Resume preferred to be considered
Text "Dekalb" to 260-466-1231 for more information
Why Ryder?
- Strong Safety culture, including safe and reliable equipment, paid training
- Stability and growth opportunities
- Competitive benefits package, vacation & PTO in the first year!
- Weekly pay, direct deposit is available!
- Forbes’ 2019 list of the “World’s Best Employers
Requirements
- High school diploma or equivalent
- Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
- Has the ability to make quick, reliable decisions that represent both the customer and Ryder
- Has strong written, organizational, and verbal communication skills
- Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
- Knowledge of WMS systems preferred
- Experience operating forklift equipment preferred
- Equipment certification may be required
Responsibilities
- Performs adminstrative tasks for area or shift
- Maintains filing systems and documents per Standard Operating Procedure (SOP)
- Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
- Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
- Processes returns in Warehouse Management System (WMS) and maintains paperwork
- Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
- Using the location's WMS system, updates area or shift metrics as needed
- Additional duties as assigned, overtime as needed
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Locations US-IL-DEKALB
Posted Date 2 hours ago (5/4/2023 9:20 AM)
Requisition 2023-139576
Category Logistics/Distribution/Transportation Management
Employment Type Regular-Full time
Travel Requirements 0-10%
Position Code 1000923