What are the responsibilities and job description for the Customer Enablement Manager position at Ryder System?
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JOB SUMMARY
The Manager of Customer Enablement will be responsible for supporting the launch of RyderShare to our customers, and specifically working with our customers to make sure users are appropriately trained, utilizing the product as intended, and ultimately satisfied with their experience. Responsible for assuming ownership of the customer once the product has been delivered to the customer (i.e. initial training)
RESPONSIBILITIES
- Responsible for driving full usage of RyderShare and its capabilities within our customer base once the product has been delivered to the customer by the Delivery team
- Works to understand the customers operation and identify the personas within the organization that will benefit from the use of RyderShare
- Develops strategy to ensure maximum usage of platform (i.e. engagement) as well as overall satisfaction with platform
- Develops training materials and is responsible for keeping those materials up to date and evolving them to be best in class
- Reporting on engagement of users, and utilizing data to improve overall satisfaction and usage of the platform
- Work as a liaison to understand gaps with the platform and report back to product team
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Bachelor's degree - Marketing, Operations, Customer Service, Business Management
- PMP certification preferred
Experience
- (5) years or more - Should have held a job within customer service, customer success, marketing and / or operations
- (3) years or more - Transportation
- Exposure to Strategic Planning and Analysis preferred
Skills and Abilities
- Exhibit behaviors consistent with organization’s core competencies: integrity and trust, organizational agility, innovation management, dealing with ambiguity, drive for results, customer focus and peer relationships.
- Ability to influence without authority.
- Strong oral and written communications skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Detail oriented with excellent follow-up practices.
Knowledge
- Project and/or Product Management knowledge
- Fleet/Transportation industry knowledge preferred
Travel: 10-15%
Job Category: Product Management
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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