What are the responsibilities and job description for the CSR position at Ryder?
Position Description:
Under supervision from a supervisor or manager , the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.
Requirements:
- High school diploma or equivalent
- Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
- Has the ability to make quick, reliable decisions that represent both the customer and Ryder
- Has strong written, organizational, and verbal communication skills
- Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
- Knowledge of WMS systems preferred
- Experience operating forklift equipment preferred
- Equipment certification may be required
- Performs adminstrative tasks for area or shift
- Maintains filing systems and documents per Standard Operating Procedure (SOP)
- Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
- Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
- Processes returns in Warehouse Management System (WMS) and maintains paperwork
- Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
- Using the location's WMS system, updates area or shift metrics as needed
- Additional duties as assigned, overtime as needed
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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