What are the responsibilities and job description for the Assistant General Manager position at Ryerson?
Ryerson is a leading distributor and processor of metals in North America. Headquartered in Chicago, we operate service centers in cities across the United States and Canada. Ryerson offers an unparalleled range of products, leading processing and fabricating capabilities, a broad geographic reach, and an established commitment to superior service.
We are currently seeking an Assistant General Manager to join our Los Angeles, CA team. Reporting to the Multi-Market General Manager (MMGM), this individual will be responsible for directing, managing, overseeing and coordinating all aspects of the customer experience and field sales operations. Directs business development initiatives, implementation of marketing and sales programs and ensures superior customer service in accordance with company policies and procedures. Directly influences the company's overall growth and profitability for assigned location. Ensures consistent implementation of corporate sales strategies, plans and program initiatives. Provides coaching and direction to associates within assigned Processing Center. Performs all management responsibilities as required in accordance with company policy including expense control to meet annual financial targets.
Essential Duties and Responsibilities
We are currently seeking an Assistant General Manager to join our Los Angeles, CA team. Reporting to the Multi-Market General Manager (MMGM), this individual will be responsible for directing, managing, overseeing and coordinating all aspects of the customer experience and field sales operations. Directs business development initiatives, implementation of marketing and sales programs and ensures superior customer service in accordance with company policies and procedures. Directly influences the company's overall growth and profitability for assigned location. Ensures consistent implementation of corporate sales strategies, plans and program initiatives. Provides coaching and direction to associates within assigned Processing Center. Performs all management responsibilities as required in accordance with company policy including expense control to meet annual financial targets.
Essential Duties and Responsibilities
- Advises MMGM on strategic business development initiatives that impact operations and profitability of the Company. Keeps the MMGM informed about business activities, performance to objectives, improvement opportunities, and recommended course of action.
- Works with MMGM to meet regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes Region sales objectives and business plans that support corporate objectives by creating sales plans, quotas and budgets in assigned geographic location based on developments in the marketplace, sales trends, competition, and business opportunities.
- Supports and encourages quality, service, and safety objectives, strategies, and goals that reflect the Company’s values, vision, and capabilities for Service Centers within the Multi-Market; ensures alignment with corporate objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Identify and act on customer needs and sales trends, developments in the marketplace, competition and business opportunities; communicates observations with Multi-Market General Manager.
- Oversees, directs and coordinates field calls with Sales representatives. Builds credibility and trust with existing and potential customers by initiating and maintaining contact to ensure positive service levels are consistently delivered.
- Assists MMGM with the implementation and maintenance of health, safety and environmental programs as established by regulatory requirements and Company policy.
- Manages customer issues related to service and pricing variances in conjunction with overall pricing policy. Achieves fair and equitable settlements that result in minimal cost to the company.
- Ensures effective sales coverage is attained and that good customer relations are maintained.
- Directly responsible for compliance with all Sarbanes-Oxley reporting and procedures for all assigned functional departments and/or locations as specified in the quarterly certification letters and Ryerson SOX Key Control Matrices, and other applicable SOX and controls documentation provided by Ryerson Finance.
- Develops and maintains positive employee relations by performing all functions of personnel management in accordance with Company policies. Identifies developmental and training needs, coaches and mentors’ employees. As needed, provides constructive feedback to direct and indirect reports.
- Supports positive and effective inter-departmental and/or inter-branch relationships.
- Assists employees in improving their performance by identifying developmental needs, assigning responsibilities, and coaching to maintain alignment with company goals and strategies.
- Ensures continuous improvement environment is developed and maintained; evaluates training needs of all direct reports.
- Participates in special projects and performs other duties as assigned.
Position Requirements:
Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree required.
- Prior experience developing and executing business plans is preferred.
- Demonstrated excellence in sales and marketing skills.
- General financial acumen related to understanding of company profitability measures.
- Innovative thinker with ability to establish and manage to a strategic vision.
- Strong communication, presentation, business ethics and interpersonal skills.
- Strong analytical and problem solving skills; must be highly detail oriented and possess ability to make sound business and management decision in support of company objectives.
- Ability to make solutions-oriented decisions in a fast-paced environment.
- Effective professional leadership, delegation and employee development skills; ability to effectively motivate, lead, and coach others.
- Effective time management skills and the ability to work under pressure.
- Strong customer service orientation.
- Extensive travel may be required; may include evenings, weekends and Holidays.
Experience Required: 1 - 3 Years
Education Required: Bachelors Degree
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