IT Admin

Job Summary:

The Integration IT Administrator will be responsible for corporate systems integration and support. This role is part of a team that operates as the primary support for our internal users and encompasses a diverse digital technology stack that includes: Google Workspace Enterprise, Cisco Meraki, Dropbox, Amazon AWS, Jumpcloud (directory services), BetterCloud, Zoom, Slack, Jitbit etc.   

Essential Duties/Responsibilities:

• Google Workspace migration and integration from acquired company to acquiring company
• Integration of acquired company cloud based corporate systems into acquiring company
• Ownership and Support of full End user Compute technologies (PC, Mac, Mobile, Peripherals, Telephony)
• “Day 1” support of integrated systems  
• Administration of Identity/Directory services (Jumpcloud)
• Meraki configuration and administration
• Godaddy and Cloudflare administration
• End user connectivity (LAN, Wi-fi)
• Identify and drive automation of IT tasks
• Administration of collaboration tools (Zoom, Slack, Google, Dropbox)
• Ownership of helpdesk tickets to ensure resolution of user issues and communication throughout the ticket lifecycle
• Creates and maintains documentation of systems, operations guides, processes and procedures
• Ensure adherence to all IT security policies
• Other duties as necessary

Required Minimum Qualifications

Education/Certifications:

• BS Degree in Information Technology or equivalent experience
• One or more desired: CompTIA A , ACMT, HDI-DST

Skills and Experience:

• 3 years of IT Support/Administration experience
• Expert level Google Workspace knowledge including migration/integration experience
• Strong familiarity with Mac and Windows operating systems
• Proficiency with MX records, SPF, DMARC 
• Strong background with Directory services (Active Directory or Directory as a service)
• Experience with migrations and integrations across Technology platforms
• Experience with network configuration, support and maintenance for laptops
• Working knowledge in VPN setup and maintenance a plus
• Experience with domain providers such as Godaddy and working through C-Name / DNS changes 
• Collaborative, team player
• Speaks and writes clearly and articulately
• Ability to prioritize and address tickets through high volume days