Software Application Lead

Rysun Labs (formerly KCS Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises. Rysun guides and accelerates the AI & Data strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce, and Energy companies to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across US, UK, India & South Africa (a proud Level 2 B-BBEE Contributor).

We are currently hiring a Software Application Service Lead. This position requires a unique combination of technical expertise as a developer and leadership skills to oversee software support initiatives. This is Full time position open for candidates near to Houston location. Please have a look at the below job description & apply to it if you fit into this role.

Location- Houston, TX

Working model- Hybrid

Responsibilities:

Lead a team of developers responsible for providing software support services to clients, including troubleshooting issues, bug fixes, and enhancements.
Collaborate with clients to understand their software support needs and requirements, and ensure timely resolution of issues and requests.
Provide technical leadership and guidance to the development team, including code reviews, best practices, and mentoring junior developers.
Oversee the prioritization and assignment of support tickets, ensuring that service level agreements (SLAs) are met.
Develop and maintain strong relationships with clients, serving as the primary point of contact for software support-related inquiries and escalations.
Participate in the development and implementation of processes and procedures to streamline software support operations and improve service delivery efficiency.

Qualifications:

Minimum of 7 years of experience in software development, with a focus on application support and maintenance.
Strong proficiency in one or more programming languages, such as Java, Python, C#, or JavaScript.
Experience with web development frameworks and technologies, such as Spring Boot, Django, ASP.NET, or Node.js.
Hands-on experience with database technologies, such as SQL, MySQL, PostgreSQL, or MongoDB.
Experience with cloud platforms and services, such as AWS, Azure, or Google Cloud Platform.
Proven leadership skills, with the ability to motivate and inspire a team, foster collaboration, and drive results.
Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions.