Account Coordinator

Company Position Title: Account Coordinator

Department: Customer Operations Department

Location: Santa Clara

General Position Summary

The Account Coordinator works closely with production personnel and members of the sales team to maintain

revenue retention and customer loyalty. Duties include receiving purchase orders and processing orders for

shipment; informing customers of receipts of their orders, prices, shipping dates, and delays; preparing sales

orders; and handling complaints. This position requires diligence, attention to details and the ability to work

quickly.

Essential Job Functions

PRIMARY JOB RESPONSIBILITIES

§ Receive orders, review, and process customers’ purchase orders and enter orders into a computer system

§ Check prices, give written/verbal quotations, and verify delivery schedules

§ Communicate with customers in person, through email or chat, over the phone, or on social media

§ Inform customers by e-mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays

§ Review orders for completeness according to reporting procedures and forward incomplete orders for further processing

§ Maintain and adjust inventory records to reflect product movement

§ Confer and coordinate with internal departments to ascertain shipping dates, back-order status, and other customer concerns

§ Prepare & provide PO to the appropriate party including suppliers

§ Prepare sales orders and shipping documents to coordinate for shipment

§ Understand customers’ internal business processes and be able to access information from EDI, Portal, WOI, etc.

§ Maintain the database of the assigned customers in the customers’ master file

§ Monitor assigned customers’ amount of sales volume by reviewing appropriate reports

§ Generate invoices and related documents, and file and retain those documents

§ Assist and coordinate the collection of past dues, and report monthly past dues to other departments and divisions

§ Monitor customer satisfaction levels

§ Work with a sales team to create better methods to address customer complaints

§ Prepare pending reports and shipping reports

§ Other duties may be assigned

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Accuracy, Diligence, Clerical, Flexibility/Adaptability, Problem Solving, Relationship Building, and Time Management.

Qualifications

Education & Work Experience

· Associate’s Degree from an accredited two-year educational institution preferred

· Two years of related experience and/or training; or an equivalent combination of education and experience

· Patience, empathy, and professionalism

· Problem-solving and decision-making capabilities

· Basic computer skills, including data entry, website navigation, and other software

· Effective time management, prioritization, and multitasking skills

· Ability to work in a team setting

· In-depth understanding of the company’s products or services

· Excellent phone and e-mail etiquette, and people skills

Tools & Equipment

· General office equipment including phones, fax, copier, calculator, personal computer, accounting-related software.

Certificates / Licenses

· None.

Supervisory Responsibilities

· None

Work Environment & Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Works in an office area with a moderate to quiet level of noise. Some business travel may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is frequently required to stand, walk, use hands and fingers, and reach with hands and arms. The employee may occasionally lift and/or move up to ten pounds.

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.

I am reaching out to you as we are currently looking to hire Account Coordinator. Attached please find the job description. The position pays $24.00 to start. The work hour is from 8:00 am to 5:00 pm and the work is on-site in Santa Clara. If you have any candidates who are interested in the position, please refer them to us for an in-person interview. We’d like someone with a 2-year degree if not a 4-year degree.

Job Type: Contract

Salary: Up to $49,920.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Santa Clara, CA 95051: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location