Deli Manager

SUMMARY:

Responsible for managing all Restaurant operations at Gray Wolf Peak casino and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all food orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job.    

ESSENTIAL DUTIES & RESPONSIBILITIES INCLUDE THE FOLLOWING:

The following is a list of the main duties/responsibilities. However, other duties may be assigned as deemed necessary by reporting senior.

• Manage restaurant and day-to-day operations within budgeted guidelines and to the highest standards to meet financial targets
• Achieves financial objectives by establishing and monitoring budgets
• Manages and prepares department financial data to present to GM, CFO, and CEO on a monthly, quarterly, and yearly basis
• Prepares written response to all audit findings and policy violations addressing concerns expeditiously and appropriately, to ensure integrity through accountability
• Will be a working Supervisor. Will fill in any position as needed
• Maintain high level of customer satisfaction through prompt, efficient and friendly service.
• Management of staff to include hiring/terminating, operational orientation, promoting/disciplinary actions, evaluating and appraising performance, and staff training and development.
• Create a monthly staff schedule according the business needs
• Reviews time off, PTO, and leave requests and final approval of staff payroll through the company timekeeping systemOrders inventory. Monitor purchase/receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases.
• Responsible for the proper accounting and reconciliation of Point of Sale systems and revenues.
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Ensure that all standard operating procedures for revenue and cost control are consistently utilized.Ensure that employees adhere to department policies and procedures.
• Perform periodic inventory spot checks to ensure staff is correct on count.
• Maintain health, hygiene and safety standards in the food and beverage outlets for food operations
• Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities
• Ensure that cleaning and side work is completed on a daily basis.
• Ensure that specials are understood by servers and are being promoted.
• Ensure that state, federal, tribal, and company regulations are consistently adhered to pertaining to food safety.
• Ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met. Implement and monitor consistency of food preparation and service.
• Establish targets, KPI’s, policies and procedures
• Develops and approves work schedules and approves payroll
• Preserve excellent levels of internal and external customer service
• Ensure that restaurant personnel documents, corrective action forms, attendance forms etc are up to date and forwarded to the HR department.
• Identify customers’ needs and respond proactively to all of their concerns
• Lead Mountain Pine Grill team by attracting, recruiting, training and appraising talented personnel
• Ensure staff is delivering exceptional customer service and maintain high food and service standards.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Report to management regarding sales results and productivity
• Facilitates the flow of information throughout the organization by presiding over scheduled meetings with the members of the leadership team as assigned.
• Provides support and leadership direction to individuals directly reporting to this position in accordance with the organizational structure.
• Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
• Understands and monitors all computerized systems utilized by operations and report to IT any technical issues
• Other duties as assigned.