What are the responsibilities and job description for the Desktop Support position at S2SSoft LLC?
· Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures
· Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts
· Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Rite Aid can process transactions and meet all legal and regulatory requirements
· Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems
· Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners
· Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary
· Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion
· Log problems and place calls to staff, management and vendors to address issues, including escalation of issues
· Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct
· Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment preferred
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Schedule:
- Monday to Friday
Application Question(s):
- This is a CONTRACT position and it's OSNITE from day-1 is it fine?
- What's your expected pay rate for this position?
- Have you been vaccinated for COVID-19?
Experience:
- Desktop support: 1 year (Required)
Work Location: One location
