IT Operations Manager

The IT Operations Manager is a technical expert within a wide breadth of IT disciplines and leverages this technical knowledge through hands-on involvement in leading IT projects, steering the technical team, and delivering outstanding technical support to our employees. You will be instrumental in ensuring our organization has the robust technical infrastructure and resources to fulfill its roles efficiently. You are the technical subject matter expert to whom the IT Team looks for technical guidance and day-to-day management. You will work across the full breadth of IT service delivery within the organization and actively participate in IT service requests.

Role and Responsibilities

• Serve as the Subject Matter Expert across all applicable IT disciplines and as the final escalation point for all internal IT troubleshooting. If the team doesn’t know the answer then ideally you do – and if you don’t know the answer, you take responsibility for finding it.
• Hands-on management and guidance of technical professionals, fostering a collaborative and high-performance environment by mentoring team members.
• Maintain and optimize SD-WAN/Cloud/WiFi Infrastructure, ensuring robustness and reliability.
• Lead cybersecurity initiatives to safeguard company data and infrastructure.
• Manage Cato SD-WAN, Microsoft Azure, Microsoft365, and Kaseya systems.
• Oversee the Hyper V Management within Microsoft Azure and other Cloud Platforms.
• Administer backup infrastructure for the enterprise.
• Provide comprehensive support for Windows systems, leveraging tools like Intune.
• Oversee IT purchasing, budget management, and vendor relationships, including partnerships.
• Play a pivotal role in customer and FDA audits, representing the IT operations team.· Lead, plan, and execute IT projects as needed.
• Implement and manage IT service management processes, managing the ticketing system and ensuring effective resolution of IT issues.
• Travel as necessary, expected less than 10%.

Educational/Experience Requirements

• Bachelor of Science in Computer Science, Computer Engineering, or a related technical field is preferred.
• Professional IT Experience of more than five years is required.
• At least five years in Senior IT technical roles with three or more additional years in a hands-on IT Management and Leadership role is preferred.

Preferred Qualifications

• Strong work ethic (takes ownership) and quick-study mentality; a track record of leadership experience and demonstrated ability to lead a technical team while maintaining hands-on approach.
• Strong expertise in managing IT operations in a regulated environment, particularly with exposure to customer and FDA audits.
• Proficiency in IT service management.
• Exceptional communication skills, both verbal and written.
• A player-coach mentality, with the ability to lead from the front while fostering team growth.

This is a hybrid position that includes 2 days per week working at the Chesterfield office.

Benefits include:

• Company paid health insurance
• Company paid dental insurance
• Company paid vision insurance
• Company paid life insurance
• 401(k) with match
• Tuition reimbursment
• Professional development opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your salary requirements?

Education:

• Bachelor's (Preferred)

Experience:

• IT: 5 years (Preferred)
• IT management: 3 years (Preferred)

Work Location: Hybrid remote in Chesterfield, MO 63017