Customer Service Representative

Position: Customer Service Representative

Reports to: Director of Administration

Type: Full Time

Date: Sept 21, 2023

Job Description

Grower owned, our quality begins in the orchard. Sacramento Valley Walnut Growers is a processor and marketer of California walnuts. Whether you are a grower of walnuts or a buyer of our products, we are dedicated to providing you exceptional service and value along with delivering the highest quality walnuts available. Our vertical integration streamlines the supply chain to provide value to our customers. We are proud to share our harvest throughout the world with leading food companies in the retail, re-bagging, food service and industrial sectors.

Position Summary

Reporting to the Director of Admin, the Customer Service Representative (CSR) plays a crucial role in the Global Supply Chain order-to-cash process; they will utilize critical thinking and analysis skills to deliver best-in-class service to internal and external customers. This person is responsible for managing and fulfilling customer orders, coordinating with all teams involved, and quickly finding solutions to problems. This role requires polished communication skills, exceptional attention to detail, and proactive problem-solving abilities. The ideal candidates should be highly organized, detail oriented and capable of multi-tasking.

Position Responsibilities

• Manage global orders from order to cash, including returns, debits, credits and claims.
• Professionally communicate with customers with a solution-driven mindset.
• Take a proactive problem-solving approach; providing immediate and long-term solutions to issues and anomalies, so our team can stay ahead of the game.
• Willingness to “get your hands dirty” in the data /ERP system to proactively identify upstream resolution and streamline efficiencies.
• Supports broader team initiatives such as report development/score carding, OS&D oversight, etc.
• Communicate cross-functionally with internal and external parties with a solution-driven mindset.
• Participate in on-going training, development and personal/professional growth.
• Be an agent of change; identify areas for improvement; help to develop, test and implement as needed.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Requirements

• Bachelor's Degree and 3 years of order management, customer service, supply chain or other relative experience or 5 years of experience required in lieu of a bachelor’s degree

• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

• Strong problem-solving, deductive reasoning and decision-making abilities

• Exhibit excellent customer service, communication, and interpersonal skills.

• Proficiency in MS Office with intermediate level Word and Excel skills.

• Familiarity with customer service representative software would be beneficial.

• Experience anticipating and proactively responding in challenging situations.

• Polished written and verbal communication skills.

• Self-directed; requires limited oversight.

• Experience in a consumer packaged goods business environment.

• Troubleshooting skills and ability to discuss your findings / recommended solutions

• Knowledge of logistics procedures including LTL and FTL shipments, preferred but not mandatory.

• This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Physical Demands

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up- to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, and the noise level is usually quiet.

Compensation

The pay for this role in the ranges from $20.00/hr to $27.00/hr and is based on the position responsibilities, candidate’s experience, qualifications and/or other determining factors.

SVWG provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. At Sac Valley, we celebrate our diversity, and we are proud to be an equal opportunity workplace.