Manager, Customer Engineering

Join SADA as a Manager, Customer Engineering!

Your Mission 

As a Manager of Customer Engineering at SADA, you lead a team of Google Cloud Platform (GCP) and Professional Services (PS) technical sellers. You are a natural leader of technical-savvy and business-minded teams. You understand the end to end process of professional services sales and public cloud product adoption. You are well-versed in navigating and supporting large enterprise clients. You are capable of leading cross-functional working groups spanning Account Executives, Professional Services, Solutions Engineering, and more  – while maintaining efficiency.

Most importantly, you are obsessed with building high performing teams, and delivering value to clients.

Pathway to Success 

#DotheRightThing: You understand that doing what is right for our clients and our teams will drive the most shared success over time. You exemplify this through your work and your actions – driving high levels of trust between clients and your team.

Expectations

Client Facing / Required Travel - You will interact with clients on a regular basis throughout the customer lifecycle. Please expect a maximum of 25% travel to client sites, conferences, and other related events. This is a client-facing role – so occasional travel is a must.

Onboarding / Training - The first several weeks of onboarding are dedicated to learning and will encompass learning assignments, compliance training, and meeting the team. More details shared closer to the start date. 

Job Requirements

In this role you will:

• Manage, mentor, and grow a team of high performing PS and GCP Customer Engineers.
• Partner with Sales leadership to be accountable for achieving annual sales targets.
• Oversee the PS sales process, ensuring creation of quality proposals and statements of work (SOWs) that are technically sound and provide business value.
• Drive satisfaction and value to our GCP value-added-reseller (VAR) customers through differentiated VAR technical services.
• Create a diverse, equitable, and inclusive culture – one that team members are proud of.

Experience that we are looking for:

• 3 years of experience managing high performing PS and/or “as-a-service” product technical sales teams, and 5 years of relevant practitioner experience.
• High business and technical acumen, with a track record of establishing trust with decision makers within enterprise organizations.
• Proficiency in PS fundamentals and ability to lead from opportunity to close to follow-on-work.
• Understanding of enterprise product and services technical sales KPIs (e.g. sales cycles, win rates, engagement types, etc) to evaluate and improve team performance.
• Thought leader in relevant technical or industry area(s) (e.g. Retail, Financial Services, Media and Entertainment, Infrastructure Modernization, Data Analytics, AI/ML, etc).