Director of Fulfillment Operations (23682-415)

Department: Fulfillment Operations

Location: Ontario, CA

Position Description

This Director of Fulfillment Operations will lead fulfillment operations, customer service, and continuous improvement culture in an omnichannel fulfillment environment. This position will oversee day-to-day operations while providing strategic direction while maintaining full accountability for service and financial performance results.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Employ a collaborative approach to continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Provide strategic leadership and guidance to develop, coach, and mentor operations and support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics, kitting, and assembly
• Manage relationships with vendors and corporate functional teams to achieve shared business objectives
• Ensure company procedures, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education/Experience

• Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field
• High school diploma required
• Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment
• Minimum of 10 years of overall experience in the distribution/logistics industry
• Minimum of 5 year of leadership experience

Knowledge, Skills, and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
• Ability to be comfortable with strategy and forecast with senior-level executives at client companies
• Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
• Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
• Strong analytical skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform complex business analysis and decision-making.
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from groups of managers, clients, and the public
• Ability to read, analyze and interpret policies and contracts

Salary - $120,000 - $150,000 annually. Salary is commensurate to experience and location.

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your target salary range?

Education:

• Bachelor's (Preferred)

Experience:

• Lean: 5 years (Preferred)
• Leadership: 5 years (Required)
• Omnichannel Fulfillment: 7 years (Preferred)

Work Location: In person

Salary : $120,000 - $150,000