Fulfillment Manager (23224-439)

Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter.

Department: Fulfillment Operations

Locations: Las Vegas, NV

Shift: Mon-Fri 7am-3:30 pm

Position Description

The Operations Manager is responsible for building a team of high-performing Supervisors in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple Fulfillment Supervisors, Warehouse Leads, full-time/temporary associates
• Build and manage a relationship with customers by maintaining regular communication and partnership.
• Maintain safety, customer service, and productivity standards daily.
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times.
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Create and maintain inventory control, audit and cycle count procedures, ensuring accuracy, consistency and alignment with company policies and procedures.
• Perform, maintain, track and report inventory adjustment and relevant findings.
• Recommend operational process improvements and develop strategies to enhance performance, systems, accuracy levels and inventory touch points.
• Manage the overall performance of the supply chain related to inventory accuracy and control.
• Lead definition and deployment of physical inventory count methodology.
• Manage integrity of inventory data in enterprise resource planning (ERP) and warehouse management system (WMS).
• Define and implement inventory control key productivity indicators (KPI’s)
• Develop standard operating procedures and business processes related to inventory control activities.
• Manage inventory claims process and support inventory loss investigations.
• Develop inventory reporting management dashboards.
• Implement improvement processes and systems to reduce inventory shrinkage and maximize turns.
• Perform other duties as assigned.

Qualifications

• High School diploma/GED required
• Bachelor’s Degree in Supply Chain Management, Business, or related field preferred
• Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred
• Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System. Must be proficient in Microsoft Office including Word, Excel and PowerPoint.

• Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and public
• Ability to read, analyze, and interpret policies and contracts

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your target salary range?

Education:

• High school or equivalent (Required)

Experience:

• Order fulfillment: 5 years (Preferred)
• Leadership: 10 years (Preferred)

Work Location: In person