Call Center Intake Supervisor

Are you ready to step into a role where you can make a real difference? Look no further! Saddle Rock Legal Group is seeking a dynamic and motivated individual to join our team as a full-time Call Center Intake Supervisor.

WHAT YOU GET: PAY & BENEFITS

We provide a competitive rate of $19-$24/hour, depending on experience. Plus, we offer great benefits, including:

• Health, dental, and vision insurance
• A 401(k) with company match
• Paid time off (PTO)
• A health savings account (HSA)
• Paid holidays
• Gym membership reimbursed by insurance
• Periodic snacks and team lunches

If you're ready to take the next step in your career, apply today!

CALL CENTER INTAKE SUPERVISOR: YOUR ROLE

You play a pivotal role in ensuring the efficiency and effectiveness of our intake processes. Your responsibilities extend beyond overseeing agents' Key Performance Indicators (KPIs); you actively engage in coaching sessions, providing valuable insights during Quality Assurance (QA) evaluations.

You're at the forefront of tracking productivity, ensuring not only quantity but also the delivery of exceptional service through the successful signing of quality cases. You are the driving force behind our commitment to excellence!

WHAT WE NEED FROM YOU

The experience required for the position is:

• 2 years of call center experience as a team lead or supervisor

YOUR HOURS

The typical schedule is Monday - Friday with working hours falling between 8:00 am and 6:00 pm.

LEARN ABOUT US:

We are a cutting-edge law firm, that utilizes a business-like entrepreneurial approach to connect claimants with top litigators nationwide. Led by renowned founding partner Thomas L. Young, we have recovered hundreds of millions for disaster victims. Through high-quality digital media and TV advertising, we educate consumers on their rights regarding losses caused by negligence or disaster. Our mission is to ensure everyone is seen and heard.

With a down-to-earth culture emphasizing integrity, innovation, and ethics, we provide training and support for employee success. Enjoy a fun and welcoming atmosphere, with incentives, prizes, and opportunities to connect with colleagues. We are a company that values and invests in your future!

Applying for this position is a walk in the park if you feel it's a good fit for you. The initial application can be completed in less than 5 minutes. Best of luck!