What are the responsibilities and job description for the Customer Service - Customer Service Representative position at Safariland, LLC?
Customer Service - Customer Service Representative
763 Corporate Cir, New Cumberland, PA 17070, USA * Buffalo, NY, USA * Raleigh, NC, USA * Virtual
Req #597
Wednesday, April 19, 2023
TOGETHER, WE SAVE LIVES
OVERVIEW
Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives
RESPONSIBILITIES
- Maintain relationships and favorable contacts with assigned accounts.
- Meet all assigned responsibilities and goals.
- Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
- Purchase Orders and related requests
- Returns and related requests
- Information requests
- Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
- Participate in cross-functional teams and team projects.
- Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
- Work within the Products Group team to balance responsibilities and share information.
- Perform other duties as assigned by the Supervisor of Customer Care.
- Owns the customer experience throughout the entire lifecycle of the relationship
QUALIFICATIONS
- Minimum of one (1) year of Customer Service experience required
- High School Diploma or General Education Degree (GED)
- Basic understanding of telephony concepts, practices, and procedures.
- Ability to coordinate with various levels of management within different functional areas.
- Experience with MS Office Suite.
- Excellent verbal and written communication skills.
- Ability to work within a team environment.
The Safariland Group believes in the benefits of a diverse workforce and is committed to . We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.
All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
Other details
For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.
All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
- Job Family Mid Level Administrative Workers
- Pay Type Hourly
- 763 Corporate Cir, New Cumberland, PA 17070, USA
- Buffalo, NY, USA
- Raleigh, NC, USA
- Virtual
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We believe diversity and inclusion make for the best environment and yield extraordinary results. Therefore, The Safariland Group provides equal employment opportunities to all associates and applicants regardless of age, race, color, national origin, sexual orientation, gender identity, disability, religion and any other factor protected by law. Together, we deliver advanced solutions to our customers all over the world. Together, we lead, inspire and thrive. Together, We Save Lives™.
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