What are the responsibilities and job description for the ATM/PTM COORDINATOR position at SAFE FCU?
SUMMARY:
Responsible for the administrative functions of the daily ATM Unprocessed Activity for the credit union. The ATM Coordinator works with host and ATM processor reports to accurately report the daily activity of the ATM fleet. Maintain a close working relationship with the card processing and ATM/PTM vendors along with credit union employees to successfully implement and maintain the day-day operations regarding the ATM/PTM functionality.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Reconciles daily ATM/PTM Unposted Activity from the card processing vendor and core processor for all on us and foreign transactions performed at SAFE ATM/PTMs.
- Identify outstanding ATM/PTM transactions and make necessary adjusting entries to member and non-member’s accounts using card processing vendor provided application(s) and host system.
- Provides assistance to members and branch employees with ATM/PTM problems and out of balance conditions and responds to member phone inquiries regarding ATM/PTM, debit and credit card services.
- Researches and resolves ATM/PTM disputes at SAFE ATM/PTMs.
- Processes provisional credit adjustments of the Reg E claims against SAFE ATM/PTMs.
- Prepares Daily ATM/PTM Withdrawal and Deposit totals for branch processing of Unposted Activity as reported by card processing vendor and core processor.
- Process the daily Visa settlement from debit card processor, including verification of and posting of transactions not settled thru card processing vendor.
- Prepares month end ATM/PTM reports.
- Assist the Electronic Services Manager with new ATM/PTM functionality initiatives and implementations.
- Assist Electronic Services Manager with card processing vendor related communications and reporting.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
No requirement.
PERFORMANCE STANDARDS:
Maintain balanced records, reconciled and corrected exception items, and process all accounting, administrative, and clerical requirements in a timely manner.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be outgoing, enthusiastic, conscientious, group oriented, open to change and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regulatory Requirements: Your position has specific procedures that must be followed to comply with Privacy Act, Office of Foreign Assets Control (OFAC), and Bank Secrecy/Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the federal regulatory agency.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and 1 to 2 years of related experience and/or training; or equivalent combination of education and experience.