SUMMARY:
The Financial Crimes Support Specialist I is responsible for assisting in the implementation, administration, documentation, and maintenance of all aspects of the credit union’s fraud, NPI and identity theft prevention (red flag) programs. Performs research, loss mitigation, and recovery efforts across multiple intake channels to decision financial crimes related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decisions in accordance with applicable corporate and departmental policies and procedures. Ability to work in a fast-paced and rapidly changing environment. Works under limited supervision following established guidelines and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
SUPERVISORY RESPONSIBILITIES:
None.
PERFORMANCE STANDARDS:
Develops a monthly, quarterly and annual schedule for conducting and implementing the fraud program and reporting as stated above.
Display excellent written and verbal communication skills when interacting with senior management, the Board of Directors, the Supervisory Committee, all personnel, members, auditors and examiners. Maintain professional composure, objectivity and fairness when dealing with conflicts and sensitive matters. Display attention to detail, ability to multi-task and meet established deadlines. Exhibit sound judgment, critical thinking and problem-solving skills. Maintain collaborative relationships with all departments. Demonstrate professional care and the highest standards of professional competency. Support a strong sense of teamwork and commitment to helping and serving others.
All candidates should be:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to learn and perform processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
Strong investigative, analytical, and critical thinking skills. Strong work prioritization and time management skills.
Ability to learn additional systems as needed and the ability to self-motivate and strive for improvement both in yourself and those around you.
Regulatory Requirements: Your position has specific procedures that must be followed to comply with Privacy Act, Office of Foreign Assets Control (“OFAC”), and Bank Secrecy Act and USA Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the federal regulatory agency.
Comply in all instances with all laws and regulations, including but not limited to Regulation E and the Electronic Funds Transfer Act and all privacy laws and regulations.
EDUCATION and/or EXPERIENCE:
High school diploma; and a minimum of three (3) years related experience and/or training; or equivalent combination of education and experience.
Minimum of two (2) years of prior financial institution experience.
General knowledge and understanding of bank deposit operations, lending activities, and other consumer banking functions.
CERTIFICATES, LICENSES, REGISTRATIONS:
Fraud certifications preferred (Certificate, CFCI, CFCs etc.). Designation will be obtained within 3 years from date of hire if certification not already held.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret and communicate regulatory information and technical procedures relating to a credit union operation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, directors, employees, and members as required.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of regulatory and technical instructions in several abstract and concrete variables.
OTHER SKILLS and ABILITIES:
Ability to operate a PC to access the credit union's accounting system, member account information, spreadsheets, and on-line is required. Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job is required.
Basic proficiency in Microsoft Office (Work, Excel, Power Point and Outlook) is required. Annually complete and achieve passing scores on various SAFE FCU Policy, Procedure, Development and Enhancement Curriculum.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasionally lift/and or move up to 35 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
MENTAL DEMANDS:
The mental characteristics necessary to competently perform this job include the need to occasionally use basic and complex numeric calculations, persuasiveness, and creativity; to frequently use resourcefulness, and problem solving; and to continuously use analyzing skills
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