What are the responsibilities and job description for the Media Integration Account Manager position at Safran?
The Media Integration Account Manager is the focal point for their assigned accounts, collaborating closely with the airline clients and their third-party suppliers, as well as with internal suppliers (particularly in Program) to ensure the client's expected onboard passenger experience is consistently delivered on-target, on-time, and on-budget. They are responsible for driving their assigned accounts through all aspects of the production cycle of recurring media programs. The Media Integration Account Manager - together with the Media Services Manager - will conduct regular Scorecard reviews with the airline client, identifying key areas for improvement. The Media Integration Account Manager works in a strategic capacity with the Project Managers to define best practices, provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals.
Duties and Responsibilities:
The starting pay range for this position is $65,000 to $82,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Duties and Responsibilities:
- Liaise with assigned customers and lead the execution of their monthly IFE content sets
- On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution
- On a quarterly basis, complete Customer Scorecards with the airline client, identifying root cause where any concerns may be flagged, and working with the Media Services Manager to design and implement solutions.
- Have a full understanding of the IFE product, supply chain, and production cycle
- Represent the company at onsite meetings, as required
- Manage customer distribution lists to communicate delivery notifications of content sets
- Manage shipping and billing PO's per customer requirements
- Responsible for completing content billing per defined company requirements
- Track incoming customer owned media storage (SD cards, etc.)
- Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries
- Have basic understanding of and adhere to MPA standards and regulations
- Engage in discussion and ideas for improvements in department tools and processes
- Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager
- Advise management on solutions to resolve discrepancies
- Perform other job-related duties as assigned
- 2-3 years of experience in account management within a B2B environment
- Familiar with a variety of concepts, practices and procedures within IFE or a related industry
- Proficient, working knowledge of Excel, and Word processing programs
The starting pay range for this position is $65,000 to $82,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Salary : $65,000 - $82,000
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