Home Care Scheduling Coordinator

Job Title: Scheduling Coordinator - Non-Medical Home Care Agency

Job Type: Full-time

About Us: 
Our Client is a leading non-medical home care agency dedicated to providing exceptional care and support to seniors and individuals with disabilities in the comfort of their own homes. We are committed to enhancing the quality of life for our clients by offering personalized care plans and compassionate services. Our team of dedicated professionals strives to make a positive impact on the lives of those we serve.

Job Summary: 
We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. The Scheduling Coordinator will play a crucial role in ensuring the smooth operation of our agency by efficiently managing and coordinating the schedules of our caregivers and clients. This position requires excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:
- Coordinate and manage the schedules of caregivers and clients, ensuring optimal coverage and client satisfaction.
- Match caregivers with clients based on their skills, availability, and client preferences.
- Maintain accurate and up-to-date records of caregiver availability, client preferences, and schedule changes.
- Communicate with caregivers and clients to confirm shifts, address scheduling conflicts, and provide necessary updates.
- Collaborate with the care management team to ensure that client care plans are accurately reflected in the schedules.
- Monitor and address any scheduling issues or concerns promptly and effectively.
- Assist in the recruitment and onboarding process of new caregivers.
- Provide exceptional customer service to clients and caregivers, addressing any inquiries or concerns in a timely manner.
- Maintain confidentiality of all client and caregiver information.

Qualifications:
- High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
- Proven experience in scheduling or coordination roles, preferably in a healthcare or home care setting.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Strong attention to detail and accuracy in maintaining schedules and records.
- Exceptional communication skills, both written and verbal.
- Proficient in using scheduling software and other relevant computer applications.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Compassionate and empathetic nature, with a genuine desire to make a positive impact on the lives of others.
 

Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive health insurance package.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- Supportive and collaborative work environment.