General Manager - Senior Living

JOB TITLE:       General Manager PROPERTY:      Plush Mills   DEPARTMENT:  Administration   REPORTS TO:  VP of Operations   FLSA STATUS:  Exempt     POSITION SUMMARY: The General Manager is responsible for the overall leadership, management, and success of the community. These responsibilities include but are not limited to: talent management, recruiting and hiring, leadership, employee development, financial management, sales and marketing, communication, resident well-being, quality assurance, and regulatory compliance. The General Manager is expected to create a positive and engaging atmosphere in the community for residents, their families, and all employees. These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise:    OUR WE CARE VALUES    Work as a Team    Exceptional Service Always    Commitment to the Sage Community    Anticipate Residents’ Needs    Respect for Residents, their Families and      Each Other    Exercise Common Sense SAGE ASSOCIATE PROMISE Live the Values Be Welcoming Be Helpful Be Conscientious Be Accountable Be Open Take Pride in My Work & Myself PRIMARY JOB DUTIES:   Practice the Sage Way – We Care Values and Sage Associate Promise ·       Work as a Team – Willingly cooperates, assists others and works collaboratively. ·       Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions. ·       Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values and the “Sage Associate Promise.” Does whatever it takes to get the job done. ·       Anticipate Residents’ Needs – Ensures that Residents’ needs are met by proactively responding to care and service requests. ·       Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members and Colleagues are in a caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others. ·       Exercise Common Sense – Makes decisions based on SageLife Core Values, within one’s scope of job responsibility and what is best for residents. Demonstrate the Sage Leadership Promise ·       Lead by Example – Instill trust and confidence that we are leading Sage in the right direction to ensure long-term success of the company. ·       Communicate – Support the success of our teams by communicating our vision, policies, and all the other information associates need to fulfill our mission. Provide feedback and evaluation. ·       Be Curious – Seek out and act upon input from associates regarding the effect of policies and procedures on their work. When appropriate, elevate feedback. ·       Develop Others – Support the growth and development of associates; provide timely, constructive and non-judgmental feedback and training. ·       Optimize Resources – Ensure that associates have the tools, resources, and training to provide the highest quality service in the most efficient and financially responsible way. ·       Collaborate – Encourage and enable teamwork by collaborating and cooperating with all Sage associates. Community Management & Leadership ·       Provide leadership so that the daily operations of the community are well-managed, ensuring that all employees demonstrate the We Care values and the Sage Associate Promise, residents are engaged, and that resident satisfaction survey benchmarks are met. Culture & Human Resources ·       Lead the creation of a Sage Way culture and ensure that it is promulgated throughout the community. ·       Provide management for departmental managers, which includes interviewing, hiring, training, wage and salary administration, performance management, and ensuring consistent application of policies procedures. ·       Ensure that all employees are oriented, trained, and developed through effective management, and that employee satisfaction survey benchmarks are met. Financial Management ·       Prepare the annual budget for the community and develop short term and long term capital expenditure plan. ·       Manage the financial performance of the community, ensuring that budgeted NOI and occupancy objectives are met. Regulatory Compliance ·       Ensure that the community is in compliance with all regulatory and company standards, and that appropriate safety and risk management guidelines and protocols are being practiced.     Facility Management  ·       Ensure that the physical plant is properly maintained, capital improvement programs are properly executed, and that the building is clean, hospitable, and presents well to residents and guests.  Marketing ·       Oversee all marketing and community engagement efforts, creating a strong and positive brand for the community. Keep current with state and facility required annual training. Perform other duties as assigned.                     QUALIFICATIONS: Education: Bachelor’s Degree. Experience: Minimum of five years’ experience as a manager of a senior care or equivalent facility.  Skills: Highly committed to service, care, and hospitality. Demonstrates leadership, organizational, financial, and team development abilities. Strong interpersonal and communication skills.  Proficient in Excel, Word, and PowerPoint. Able to naturally engage with families, residents, leadership team and employees—with an approachable attitude, assertive posture and open demeanor. Licensures and Certifications: PC Administrators License a plus Current First Aid and CPR certifications preferred.           WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds and exert 50 pounds of force. Able to bend, kneel, squat, stand, and stoop as needed. Able to walk up/down 7 flights of stairs.