Bilingual customer service

Job Description Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member / patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries. Job title : Bilingual Work At Home-Customer Service Representative-Healthcare Job Description : Sagility is a global leader in business process management and optimizing the member / patient experience.

Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. Join Our Team and S.

O.A.R! S -Spark Curiosity O - One Team, One Direction A - Action for Results, R - Right by Right Purpose We pride ourselves on shaping careers.

We have immediate openings for a Call Center Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility.

Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include :

• $14.00 / hr
• $15.00 / hr Bilingual
• Performance incentives
• Paid training within a state-of-the-art video training environment
• A comprehensive health plan after 90 days of employment
• Employee wellness and engagement programs
• A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative Responsibilities :
• Answer all incoming calls promptly and manage them both effectively and efficiently
• Research to provide the most effective solution to resolve customer issues.
• Document all calls
• Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
• Work to achieve daily team quality and customer satisfaction goals What we are looking for : The ideal Sagility candidate will possess the following characteristics :
• Unwavering commitment to giving perfect effort
• Punctual and dedicated
• Thrives in a fast-paced environment
• Comfortable navigating between various applications on a computer
• Build current skillset
• Must have a positive attitude
• The belief that teamwork is crucial to being successful
• Previous healthcare experience is a plus.
• Previous call center experience is a plus Requirements :
• 18 years of age or older
• High School Diploma or equivalent
• 1 year in 1 Job, preferably in a call center customer service environment
• Reliable Attendance- No Missed Time in First 90 days
• Ability to type 25 wpm
• Proven oral and written communication skills
• Comfort with desktop computer system
• Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download
• Secure, private work area at home
• Flexibility in schedule availability-Hours of Operation Monday-Saturday An Equal Opportunity Employer / Vet / Disability Location : Work@Home Kansas (CST)United States of America

Last updated : 2024-05-09