What are the responsibilities and job description for the Customer relationship position at SAIC?
Description
We are seeking a highly motivated Cloud Customer Relationship Representative to join our multi-million-dollar national intelligence Cloud program.
As a contributor to the intelligence community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies.
This role is crucial in ensuring effective and consistent messaging to various stakeholders.
As a Cloud Customer Relationship Representative , you will be responsible for managing and enhancing relationships with our diverse customer base.
Strong communication, interpersonal, and problem-solving skills are essential for success in this role.
Responsibilities include but are not limited to :
- Act as the liaison between the company and our customers, building and maintaining strong relationships.
- Respond promptly to customer inquiries via various channels with professionalism.
- Communicate and work with team to solve customer complaints and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.
- Proactively reach out to customers to gather feedback, address concerns, and identify opportunities for improvement.
- Utilize tools to manage customer interactions, track communication history, and analyze data to identify trends and patterns.
- Collaborate with Technical teams and Communications teams to ensure alignment on customer needs and deliverables.
- Develop and implement strategies to enhance the overall customer experience and increase customer satisfaction and loyalty.
Qualifications
Required Qualifications :
- Active TS / SCI with Polygraph.
- Bachelors degree.
- Proven experience in customer service, customer support, or a related role.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- A passion for delivering exceptional customer service and a commitment to customer satisfaction.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in Microsoft Office suite.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Outstanding verbal and written and editing communications skills.
- Proven critical thinking skills.
- Must be comfortable researching cloud technologies.
Desired Qualifications :
- Understanding of basic cloud technologies and terminology.
- Experience with data visualization and analytical tools.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Last updated : 2024-07-19
