What are the responsibilities and job description for the Desktop Support position at SAIC?
Job Description
Job ID: 2307548
Location: TUSCALOOSA, AL, US
Date Posted: 2023-05-26
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking Desktop Support, one in each of the below locations, to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
This position can support between $50k - $60k (depending upon experience and skill level)
AVAILABLE LOCATIONS:
JOB DESCRIPTION:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
REQUIRED CERTIFICATIONS:
REQUIRED CLEARANCE:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: TUSCALOOSA, AL, US
Date Posted: 2023-05-26
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking Desktop Support, one in each of the below locations, to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
This position can support between $50k - $60k (depending upon experience and skill level)
AVAILABLE LOCATIONS:
- Tuscaloosa, AL
- Jacksonville, FL
- Pittsburgh, PA
- Nashville, TN
- Riverdale, ND
JOB DESCRIPTION:
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
- Install and test personal computers, printers, and other peripherals
- Configure operating system, load shrink-wrap programs and other application software programs
- Troubleshoot printer, computer, and peripheral incidents
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and three (3) years or more of related experience; additional experience accepted in lieu of degree
- Experience in Tier II helpdesk environment
- Experience installing and configuring Windows 10 and MS Office 365 applications
- Experience using ServiceNow or a similar ticketing system
- Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
- Must be willing to travel when necessary
- Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours
REQUIRED CERTIFICATIONS:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
REQUIRED CLEARANCE:
- Interim Secret Clearance required prior to start; SAIC will help to obtain
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Salary : $50 - $60
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