Network Technician

Job ID: 2300191-3153

Location: COOKEVILLE , TN , US

Date Posted: 2023-01-05

Category: Information Technology

Subcategory: Network Technician

Schedule: Full-time

Shift: Rotating

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

The Digital Workspace Network Operations Center, a multi-tenant network support team, located in Oak Ridge and Cookeville, Tennessee, currently has an opening for the position of Network Technician I. The DW NOC supports SAIC's internal network, the associated ISMC network, and multiple client networks. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour's coverage for all customers, ensuring 24/7 seamless operations.

Applicants must be flexible to work any 10-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a four-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee, the Cookeville area in Middle Tennessee, or remote technicians around the US.

Responsibilities (include, but are not limited to):

• Inspect LAN/WAN infrastructure and fix minor or major problems/bugs
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
• Evaluate network performance and find ways of improvement
• Test, configure, and maintain network hardware and peripheral devices
• Assist End-Users is identifying and resolving network related issues
• Organize and schedule upgrades and maintenance without deterring others from completing their own work
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
• Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.

Qualifications

Education:

• Associate's Degree in Computer Networking/Engineering or related field, or 3 years' experience in an IT support role.

Certifications:

• CCNA qualifications are strongly preferred (Net acceptable)
• CCNA Security/SEC qualifications are strongly preferred.

Required skills:

• Outstanding diagnostic, problem-solving and analytical skills
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Familiarity with the OSI and TCP/IP models and how the layers function and relate
• Familiarity with concepts and best practices of Network Security
• Knowledge in SSH and accessing network hardware and configuration via CLI
• Hands-on experience with common software and hardware
• Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.
• Exceptional customer service skills
• Strong attention to detail
• Punctual
• Able to lift up to 50 lbs without assistance
• Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed
• Ability to acquire Public High Trust clearance
• Reliable means of transportation

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion , which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .


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