What are the responsibilities and job description for the Guest service position at Sail Away Travels?
Position : Remote Guest Services Location : Remote (USA, Bahamas, Mexico, Australia, New Zealand, Costa Rica, Dominican Republic, Panama, Argentina, Trinidad & Tobago, Lima (Peru), Colombia, Ecuador) About Us : Are you passionate about delivering exceptional service and creating memorable experiences for guests?
Join our team as a Remote Guest Services representative and provide top-notch support to our clients from the comfort of your home.
Enjoy the flexibility of remote work while making a significant impact on guest satisfaction. Your Responsibilities : Provide outstanding guest services via phone, email, and online platforms, addressing inquiries and resolving issues promptly and professionally.
Assist guests with reservations, changes, and cancellations, ensuring accuracy and efficiency. Offer expert advice on accommodations, amenities, and local attractions to enhance guests' experiences.
Handle special requests and coordinate with service providers to ensure guest satisfaction. Maintain up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to guests.
Process payments and issue necessary documentation for reservations and services. Collaborate with internal teams and external partners to ensure seamless guest experiences.
Work remotely with a flexible schedule, balancing work and personal commitments effectively. Benefits : Remote position with the flexibility to work from anywhere with an internet connection.
Access to travel perks and discounts for personal and professional travel. Comprehensive training and development programs to enhance your skills.
Familiarization (FAM) trips to gain firsthand knowledge of destinations and services. Supportive team environment with mentorship and guidance.
Recognition and rewards programs for top-performing agents. Flexibility to set your own schedule and manage your workload.
Access to a network of service providers and exclusive deals. Marketing support and resources for client acquisition and retention.
Collaborative opportunities with experienced travel and hospitality professionals. Regular updates on industry trends and developments.
Personalized support for building and branding your guest services expertise. Opportunities for career advancement and leadership roles.
Qualifications : Excellent communication skills, both verbal and written. Proficiency in using computers and online booking systems.
Strong organizational skills and attention to detail. Ability to work independently and collaboratively within a team. Exceptional customer service and problem-solving abilities.
Passion for travel and hospitality, with a keen eye for detail. Must be 18 years old and fluent in English; additional languages are a plus.
About the Opportunity : As a Remote Guest Services representative, you'll be part of a dynamic industry that combines hospitality expertise with exceptional customer service.
Use your skills to help guests have unforgettable experiences while enjoying the freedom and flexibility of remote work.
Join Us : This is a 1099 Business Opportunity, not an employment position. Embrace the chance to turn your passion for hospitality into a rewarding career.
Apply now and start your journey as a Remote Guest Services representative! Powered by JazzHR
Last updated : 2024-07-04