Resident coordinator

Description : About Us

About Us

Sail is a top-tier, concierge-focused property management company where all aspects of operations and marketing are performed with precision.

We consider positive resident experiences, proactive problem solving, and optimum operating results a baseline requirement of our organization.

Who We're Looking For

The Resident Coordinator is a friendly, upbeat and tenacious go-getter who puts relationships at the heart of who they are and what they do.

You build brand loyalty by striving to establish a consistently stellar resident experience. Prospects and residents are continually followed up in a responsive, timely and respectful manner.

Tours with prospective tenants follow Federal Fair Housing regulations while also creating a personalized, informative, and fun walk through the property, ultimately resulting in new leases.

General administrative tasks are completed with precision and tenacity, ambitiously going above and beyond to create a superb resident experience.

This role provides additional support to the Leasing Professional and Property Manager, along with other duties as assigned.

Responsibilities may include, but are not limited to :

• Provide frontline customer service for all resident requests and issues, vendors, and visitors.
• Answer phones promptly and professionally in a friendly, helpful and knowledgeable manner.
• Schedule appointments, email information, and follow up with prospects per policy outlined.
• Assist with executing meaningful events that engage residents and foster a sense of community
• Ensure a consistently stellar resident and prospect experience.
• Ensure all amenity areas are clean and presentable for resident use.
• Maintain and organize package / mail rooms, amenity spaces, and other areas as required.
• Open and close model units daily, offering showings and walking designated tour route for all prospective tenants.

Requirements :

• High School or equivalent education. Customer service, hospitality, or retail experience preferred.
• Outstanding verbal and written communication skills.
• A people-person at heart with an innate ability to work with a variety of personalities and situations in a friendly and professional manner.
• Basic math skills for calculating rent payments, deposits, and other fees.
• Strong familiarity with computers and computer programs including Microsoft Office (Yardi experience preferred).
• Motivated to excel and focus on established goals and sales requirements.

Compensation details : 48000-52000 Yearly Salary

PI703865637425-26289-34481323

Last updated : 2024-05-18