Campus Services Manager

Wellpoint Care Network’s mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Wellpoint Care Network – a Milwaukee Journal Sentinel Top Workplaces in 2021 and the 2021 BizTimes large non-profit of the year – is seeking a competent, compassionate, and career-oriented professional to serve as our Campus Services Manager.

Wellpoint is deeply committed to the welfare and protection of children, and our goal is to strengthen and support families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. Our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Job Purpose: 

Our next Campus Services Manager will be responsible for contributing to an organization’s success by overseeing the access and use of building space, equipment, and resources. This position will manage campus activities to ensure that the safety, functionality, and comfort of the Wellpoint Capitol Campus meets the needs of employees, clients, and guests on the premises.

Duties:

• Oversee day-to-day campus space and office management activities as main point of contact, including the operation of the front desk, the mailroom and call-routing.
• Designs and implements campus space and usage policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments/improvements.
• Oversees centralized purchasing to ensure efficient, equitable ordering and cost containment. 
• Manages relationships with vendors, service providers, and customers ensuring that all transactions are invoiced and paid on time.
• Achieves financial objectives by managing an annual budget. 
• Oversees the acquisition, distribution, and storage of company supplies and shared support services such as mailing, printing, and copying, security. 
• Serves as the administrative owner of Crisis Management.
• Leads the Wellpoint Safety Committee, which includes ensuring compliance with campus safety policies and procedures as well as related laws and regulations.
• Assist with on-boarding of new employees by educating new employees on campus space and services policies and procedures.
• Oversees execution of internal meeting requests, scheduling, and space/room setup.
• Communicates campus activities to employees and key stakeholders on a regular, consistent basis.
• Coordinates all facility bookings and rentals, special event coordination, and vendor coordination.
• Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures. 
• Represents team and/or department at meetings, events, and learning as needed.

Qualifications: 

• High school diploma or equivalent required; Associate degree preferred.
• Minimum of two (2) years of office management experience required; experience in a community-facing non-profit or educational setting preferred.
• Supervisory experience in a work environment required.
• Experience creating and enforcing operational policies and procedures for an organization required. 
• Must be familiar with standard business operations and facilities management practices.
• Excellent interpersonal and customer service skills to include ability to interact effectively with people from diverse backgrounds.
• Ability to respond to problems and to assist employees, clients, and guests with a calm, courteous, and helpful manner, and attitude. 
• Strong internal and external verbal and written communication skills.
• Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
• Communicates clearly and tactfully, displays energy and enthusiasm, motivates others to embrace and utilize a trauma-informed approach and advance their OT awareness.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
•  Valid driver's license with an acceptable driving record, reliable transportation, and meet agency auto insurance requirements.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.

Position Details & Extras:

• Full time.
• Hybrid on-site/remote work is available with reliable broadband connection.
• Fast paced, flexible work schedule includes evenings and some weekends to accommodate program needs.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
•  Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program. 
• Interaction with personnel, clients, family members, visitors, volunteers, interns, and vendors under all conditions and circumstances. 
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.

Organizational Information: 

Wellpoint is a Wisconsin provider of family-centered care and educational services. As a 2021 Top Workplace of Southeastern Wisconsin and national leader of Trauma Informed Care, a philosophy and practice that acknowledges the profound effects of trauma on the developing brain, we are passionate about delivering quality, evidence-informed care to help children and families overcome trauma and thrive. 

Wellpoint provides a rich continuum of services, including:

• Child Welfare and Foster Care 
• Support for youth who have aged out of care. 
• Care Coordination and Wraparound services 
• Mental health therapy and supports such as The Clinic @ Wellpoint, Family Preservation, Caregiver Support, Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family) 

Interested parties please submit a cover letter and resume online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

*To protect the health and well-being of our employees, clients, and community members we come in contact with on a daily basis, Wellpoint has decided to mandate the COVID vaccine for all employees or be approved with a qualified exemption. Please note that job candidates must be partially vaccinated within thirty (30) days of hire, and fully vaccinated within sixty (60) days of hire or approved for an exemption. *

Equal Opportunity Employer