job description
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.What This Position Is All About: What This Position Is All About: The Drop Ship Associate will onboard new vendors and maintain existing vendors. The Drop Ship Associate will assist in following up and communication with vendor and partnering with Ecom Teams and Merchants through on boarding process. The Drop Ship Associate will act as the operational liaison between the Drop Ship Team and various internal teams (Merchants, Lifecycle Team, Ecom Team, IT), Vendors and Service providers. The Drop Ship Associate will be the contact for vendor to help vendor solve daily operation exceptional and also monitor vendors performance through internal metrics. Who Are You: Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities Self-motivated, resourceful with a creative mindset You Also Have: Bachelor’s degree Understanding of retail landscape, and “best practice” systems and functionality. Good communication, partnership building and maintaining, attention to detail and problem-solving skills Good writing, speaking, and presentation skills Minimum of 2 years experience in Drop Ship or e-Commerce operations department Minimum of 2 years in retail or B2C role Minimum of 2 years in operations or project management Minimum of 2 years in Ecomm workflow (Sample Management, Copy, Item Setup, Site Ops and/or Data) Technical aptitude with web-based tools and proficiency with Microsoft Office Suite (Intermediate to Advance in Microsoft Excel) Ability to work effectively with and present to individuals at all levels Demonstrated success implementing and evolving operational processes within a highly dynamic and large-scale e-commerce business backed by metrics and analytics Demonstrated success recommending strategies backed by metrics and analytics Ability to excel in a collaborative environment and inspire a strong sense of camaraderie, accountability, and high performance across teams Demonstrated ability to work effectively with cross-functional teams and willingness to take on responsibilities outside primary job description when necessary; comfortable with ambiguity As The Drop Ship Associate you will: Onboarding Activities Manage and onboard new vendors and ensure timeline targets are achieved. Proactively follow up with vendors to address vendors concerns and questions. Run reporting to identify issues with vendor carrier third party usage and follow up with vendors and carriers on any issues or opportunities. Manage tracking of both third party and vendor generated packing slips, and assist in implementing and monitoring any company required changes. Troubleshoot item creation with workflow teams; identify any issues and work toward resolution; and identify opportunities to improve process in speed to site. Maintenance Responsibilities Maintain vendor compliance reporting and work with Drop Ship Manager to implement SLAs and vendor chargebacks. Support Existing vendor migrate from previous 3rd party platform to new platform within SLA Monitor daily report and remind vendor to fulfill customer order within SLA Receive vendors’ invoicing/transportation related request and solve the problem with relative team together. Analyze operational dashboards to identify improvement opportunities. contribute improvement solution suggestion, and implement experiment Support overall customer experience initiatives and projects as assigned by the Drop Ship Manager Develop recaps Develop recaps Develop recaps Develop recaps Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Your Life and Career at Saks OFF 5TH:
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Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
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Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
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A culture that promotes a flexible work environment
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Benefits package for all eligible full-time employees (including medical, dental and vision)
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An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
