What are the responsibilities and job description for the Digital QA Lead position at Saks?
job description
Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Role Summary:
Digital Quality Assurance Team Lead will establish QA process, manage QA team and also perform audits of all digital assets across platforms and devices
Key Qualifications:
- Minimum 4 years of experience in testing and quality assurance of digital content/software and/or engineering
- Bachelor’s degree in business, related field, audit or equivalent experience
- Experience working with digitally focused high-frequency online content publishing
- Experience testing a variety of products across platforms and devices (mobile and desktop on different browsers)
- Superior written and verbal communication skills
- Technical acumen
- A high standard of excellence and attention to detail
- Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment
- Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment
Role Description:
- Manage a team (QA specialists - direct reports) who is ensuring delivery of quality customer-facing products that put the customer’s digital experience first
- Give constructive feedback to help your direct reports grow in their professional careers
- Test and audit on Saks.com, as well as external marketing links and emails
- Log defects by accurately adding steps with proper details and documentation of defect details
- Triage active callout processes during site preview and lead the partner-teams toward actioning the resolution of callouts in a timely manner, meeting deadlines
- Work with project management, web production and other partners to define test strategy, test development and test execution-Identifying defects and refining quality standards
- Prepare reports on quality assurance findings
- Identify needs in the line of business, and assist in the development or presentation of the training as appropriate
- Develop and report metrics and prepare management reports for Digital Creative Operations meetings
- Ability to assess, adapt and implement changes in process to ensure proper controls are understood and in place
- Champions a high-performance environment and contributes to an inclusive work environment
Your Life and Career at Saks:
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance.
- Benefits package for all eligible full-time employees (including medical, vision and dental).
- An amazing employee discount.
Thank you for your interest with Saks. We look forward to reviewing your application.
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.