What are the responsibilities and job description for the ServiceNow PPM SME position at Saksoft?
Job Description
Job Details:
Job Title: ServiceNow PPM SME
Location: Hartford, CT
Duration: Long Term Contract
Job Description:
- 6-8 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment
- At least 6 years of experience in the IT Industry Experience
- Working knowledge of developing and customizing core ITBM applications such as Demand, PPM, Ideation, Program, etc. along with configuring ITSM modules such as Incident, Problem, Change, etc.
- Hands-on Experience in development Service Catalog and complex workflows
- Good Experience with CMDB to establish relationships between CIs
- Experience in integration ServiceNow with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc.
- Working on Data sources and building transform maps to import the asset/CI data into ServiceNow
- Hands-on Experience with scripting (Service & Client side) - Client scripts, UI Policies, Scheduled Jobs, Background scripts, etc.
- Build ServiceNow Reports & Dashboards
- Experience with programming languages and databases including HTML, CSS, JavaScript, AngularJS
- Working knowledge of implementing systems using the Agile/Scrum methodology
- Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
- Maintains service level agreements (SLA) and monitors an SLA workflows
- Good understanding of ITSM, ITBM, ITOM, ITAM ServiceNow Modules
Certification a plus
- Certified System Administrator (must have)
- Certified Application Developer (good to have)
- CIS-Project Portfolio Management (good to have)
Required Skills
- Experience with ServiceNow ITBM, ITSM, ITOM, ITAM modules
- Working knowledge of 3rd party Integrations with ServiceNow
- 2 years of Experience in ITBM module implementation
- Scrum know-how
- Good in scripting languages
- Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal and external customer , Maintain high Customer Satisfaction, Relationship Building, High-level presentation to Top Management
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