What are the responsibilities and job description for the Entry Level IT Specialist position at Salas O'Brien?
Entry Level IT Specialist
You continually seek the latest information technology. You are passionate about the architecture, engineering, and construction industry experience is second to none. You love to collaborate with a team of experts. And you never stop growing.
The Job
Our office in Atlanta, Georgia is looking for an entry level Information Technology (IT) Engineer to support many of our offices in the Atlanta and Southeast Area. The responsibilities and duties of this position are broad. They include:
- Providing onsite and remote employee technical support:
- Support employee workstations, applications, network services, software, printers, Wi-Fi, etc
- Provide employee training on new technologies and enterprise services
- Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
- Maintain documentation and knowledge base articles for employee use as well as internal IT processes
- Documenting existing and new IT systems, services and processes
- Managing and work with local IT vendors
- Providing support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc.
- Participating in planning and rolling out of new enterprise wide company software and services
- Participating or lead research projects into new technology or services (hardware, software, devices, services, etc.)
- Making recommendations for improving existing systems and processes
- Reviewing IT publications, online materials or IT related coursework to remain up-to-date with current and future technologies emerging in the industry
- Travel may be required < 10% (mostly locally but travel to office locations in other states is possible)
- Maintain/Upgrade/Update company servers, network equipment, software and other core services
Your Background
To succeed in this role, you need to meet the following basic requirements:
To succeed in this role, we do not expect potential candidates to necessarily possess both depth and breadth of knowledge in all the technical areas listed below, but any working knowledge and experience in these areas will be highly regarded.
- Associate's degree and/or Bachelor's degree in an Information Technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
- In lieu of a degree, 2 years of direct IT related work experience desirable
- Knowledge of Microsoft client and server OS’ environments
- Knowledge of IP network management and understanding and working knowledge of networking and related protocols, services, technologies and concepts (e.g. DNS, DHCP, SNMP, LDAP, FTP, HTTP/S, SMTP, SSL, RAS, RDP, NTP, telnet, SSH, IPsec, VLANs, VPN, routing, switching, firewall, proxy services, wireless services, network security, and physical network cabling)
- Knowledge of Virtualization (VMware, Hyper-V, Citrix)
- Knowledge of storage management; hardware and software (SAN, NAS)
- Knowledge of network router/switch/firewall configuration and troubleshooting a plus
- Software development skills a plus (e.g. PHP, HTML, C/C , PowerShell, other)
- Familiarity with database administration or design a plus
- PC, tablet, smartphone troubleshooting skills (Apple IOS, Google Android and Microsoft Win Mobile, etc.)
- Working knowledge of smartphones and OS’ (e.g. IOS, Android)
- Experience with other OS and software stack a plus (LAMP/WAMP, Linux, Apple OS X, etc.)
- Experience with Microsoft SharePoint or Office 365 Services
Attributes of Top Performers
If you have some of the following characteristics and experience, you’d be an especially good fit:
- Passion for IT. Desire to study, seek and learn new IT related technical skills
- Excellent verbal and written communication, interpersonal, organizational and planning skills
- High level of creativity with the ability to solve complex technical problems and troubleshooting
- Able to prioritize tasks (efficient time management) to meet deadlines
- Able to clearly explain concepts and problems to employees and clients in non-technical terms
- Able to eventually develop project plans, communicate them and see the project through completion
Why Work for Salas O’Brien?
As a 100% employee-owned firm, Salas O’Brien is a company of owners. That is what gets us up every morning, and what keeps us working with excellence until the job is done. We believe this attitude of ownership has profound impacts on how we treat each other and serve our clients.
We challenge you to find a firm with more opportunities for personal and professional growth than Salas O’Brien. Our many offices offer our team of employee-owners:
- Variety of projects and clients
- Collaboration with experts in your field
- Growth opportunities within a local office or other Salas O’Brien offices
- Awesome culture defined by our Ownership Values
- Growth with the firm through ESOP participation
Of course, we also offer awesome benefits—everything you would expect for insurance and vacation time, plus incentives for sustainable living, professional education & licensure reimbursement, and flexible work scheduling at arrangement of your manager.
Equal Opportunity Employment Statement
Salas O’Brien is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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