Inpatient Clinical Applications Lead

(Candidates who are selected and will work outside of the state of Oregon will be hired through an employer of record)

Location Site: Salem Hospital Main Campus (>90% remote)

Department: SH IS Clinical

Position Type: Full Time

Start Time: 8:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!

Your Role With Us:

The Leads for Clinical Application Leads work to plan, implement, develop, and evaluates the technical build work in conjunction with the Clinical Systems Manager. The candidates work constructively with all designated stakeholders, physicians, leadership, and other health care professionals to accomplish team and program goals. These leaders drive day-to-day build/resolution management of the specific modules, including working closely with the Clinical Systems Manager, providers, and administrative staff to effectively problem solve operational issues.

Core Functions:

• Promoting Team Work Tracks weekly dashboards, including strategy deployment, related to epic build/issue resolution.
• Communicates with leadership about project milestones, policies, and decisions. Communicates priorities and expectations to the team. Creates a learning environment, including orienting new staff in conjunction with Manager.
• Creates opportunities for employees to develop their skills and abilities. Continues own education to strengthen knowledge and meet current and future goals Leads daily and/or weekly huddles.
• Support and Customer Service Communicates effectively Models open, clear, and consistent communication. Lead team’s response to all communications while working with Technical Communications Coordinator for external communication. Lead by example. Demonstrates effective listening – listens to understand.
• Demonstration of Expertise Demonstrates and builds commitment. Ensures employees understand their role and responsibilities in building and issue resolution in achieving organizational success. Produces knowledge articles, architecture documents, and strategic plans as needed to guide the technical strategy of the department.
• Holds others accountable to utilizing and keeping that documentation up to date within their content area. Accountable for maintaining system integrity. Performs analysis and troubleshooting to resolve complex incidents not resolved by the user or tier I support.
• Create a culture of continuous improvement Delegates and balances responsibility according to the individuals’ skills, knowledge, and abilities. Provides team member performance documentation to Manager.
• Uses performance improvement tools and processes to improve quality. Leads measurable continuous improvement efforts, projects, and operational activities.
Encourages employees to understand and meet or exceed customer expectations. Resolves customer complaints immediately. Works collaboratively across the organization
• - considers the impact of decisions and actions on other departments.

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified candidates
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background/Expertise:

• Bachelor Degree - Bachelor’s degree in Instructional Design, Computer Science, Education, or Healthcare-related field; OR Eight (8) years of related work experience; OR Equivalent combination of education and experience where each year of education equates to two (2) years of related work experience OR Four (4) years of experience will be substituted for an associate's degree; OR Eight (8) years of experience will be substituted for a Bachelor's Degree.
• Three (3) years of relevant experience in healthcare, instructional design or training.
• Epic experience preferred.
• Project management, adult education, and curriculum delivery experience preferred.
• TED100 upon hire
• EpicCare Inpatient within 6 months of hire; OR
• Equivalent Epic Build Certification within 6 months of hire
• Strong conceptual, analytical, and problem-solving skills.
• Solid communication skills, both oral and written.
• Ability to work in department and interdepartmentally to articulate ideas, negotiate resolution of issues, and achieve objectives.
• Exemplary leadership qualities and effective problem solving and collaboration skills.
• Exceptional relationship building and team building skills required.
• Knowledge of project management and the implementation of computer technology in the health care industry.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org