BDC AGENT

Business Development Center (BDC) Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings 

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Benefits

Health Insurance

Dental Insurance

401K

Paid Uniforms 

Paid Time Off

Paid Training

Vision Plan

Employee Vehicle Discounts

About Us

Welcome to Salerno Duane Group’s Employment Opportunities portal! If you are looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit".  Thanks for considering us in your employment endeavors!