Trainee Account Manager

We are looking for a Trainee Account Manager to create long-term, trusting relationships with our customers. 

Your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software, have a flair for client communication and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

You will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.  

Responsibilities to assist with:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with MS Office (particularly MS Excel)
• Driven and motivated 
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field