Call Center Agent
Job Posting for Call Center Agent at Sales Bizlab
Sales Bizlab is we are seeking a motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing assistance and resolving their queries in a timely and professional manner. You will be responsible for ensuring customer satisfaction and building positive relationships with our clients. If you have excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you.
Job: Full time
Monday to Friday
Weekends free
Pay Range:
$17.50 - $28.00 hourly
THIS WILL BE AN ON-SITE JOB
Location: Washington, DC
Responsibilities:
- Answering incoming calls and responding to customer inquiries in a timely manner
- Providing accurate information about our products and services to customers
- Resolving customer complaints and issues professionally and efficiently
- Ensuring customer satisfaction by actively listening to their concerns and providing appropriate solutions
- Maintaining a high level of professionalism and empathy when interacting with customers
- Processing customer orders, changes, and returns accurately
- Update customer information and call logs in the system
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle a high volume of calls and work in a fast-paced environment
- Strong organizational and multitasking skills
- Proficient in using computer systems and navigating through multiple software applications
Bonus Points:
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
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